SHIPPING & STORE POLICIES
Bitzy Bops ships from Ottawa, Ontario, Canada.
Orders are usually packed and shipped within 3 business days. During busy periods, launches, limited drops, holidays, or market weeks, processing times may be slightly longer.
Shipping Rates
We offer flat rate shipping based on destination:
Canada: $10 flat rate standard shipping or $30 flat rate express shipping
United States: $30 flat rate standard shipping
International: $45 flat rate standard shipping
Once your order has shipped, delivery times will depend on the shipping carrier and destination.
U.S. & International Orders
Any additional duties, taxes, or customs fees are the responsibility of the buyer. Please check your country’s import regulations before placing an order.
Shipping Address
Please make sure your shipping address is correct before placing your order. Bitzy Bops is not responsible for orders shipped to an incorrect address provided at checkout.
Lost, Delayed, or Damaged Packages
Once an order has been shipped, delivery timing and package handling are in the hands of the carrier. We do not offer refunds or replacements for lost, delayed, or damaged packages once they have been shipped.
If your package is delayed, please check your tracking information first. If you need help, contact us and we’ll do our best to assist where possible.
Sales Policy
All sales are final.
We do not offer refunds or exchanges for change of mind, colour preference, or accidental orders. Please review your order carefully before completing your purchase.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item itself is defective, damaged before shipment, or if you receive the wrong item, so we can evaluate the issue and make it right.